SHIPPING AND RETURNS

    1. All prices are listed in Australian dollars (AUD).
    2. Shipping to Australia or New Zealand is FREE. (Please note: Free shipping applies to the first ship only. Any additional shipping costs incurred due to returns or incorrect address being given will be at the customer's expense).
    3. Shipping to the rest of the world is charged at a flat rate of AUD$25.00 per order.
    4. Gift certificates will be posted to the purchaser. The postal address of the recipient of the artwork will be requested once they get in touch to redeem the certificate.
    5. If you are for any reason not satisfied with a piece*, simply return the item to me (shipping at your own expense) and I will give you a full refund of the purchase price.  *Please note that this excludes custom bouquet paintings, see below.
    6. Due to the highly personalised nature of my custom bouquet paintings, refunds are not available on this product. If there is physical damage to the artwork from shipping, please get in touch with me so I can help to address your problem. Your happiness is my ultimate goal, and I will do my utmost to ensure your experience is the best it can possibly be!

    order times

    1. Within Australia - please allow 2-4 weeks from date of purchase to receiving your artwork.
    2. To New Zealand - please allow 4-6 weeks from date of purchase to receiving your artwork.
    3. To anywhere else - please allow 6-8 weeks from date of purchase to receiving your artwork.
    4. Postage day is once a week on Thursday, but if you require anything urgently, please let me know and I will do my best to accommodate your request. Please note that due to other orders this may not be possible, so please ensure you order well in advance if you are giving a custom painting as a gift.

    See also Terms of Service.