SHIPPING

  1. All prices are listed in Australian dollars (AUD).

  2. Shipping within Australia is FREE - yay!

  3. Shipping anywhere else in the world will be added automatically at checkout.

  4. Original paintings up to 61cm x 61cm come stretched, wired and ready to hang. Artworks larger than 61cm x 61cm are rolled and shipped in a tube and need to be taken to a framer for re-stretching. This ensures that works of art arrive at their homes in perfect condition.

  5. Shipping method used is standard with tracking, signature on delivery and full insurance cover for the artwork.

  6. Gift certificates will be posted to the purchaser. The postal address of the recipient of the artwork will be requested once they get in touch to redeem the certificate.

order times (for ready-to-ship work only)

  1. Within Australia - please allow 1-2 weeks from date of purchase to receiving your artwork.

  2. To New Zealand - please allow 1-3 weeks from date of purchase to receiving your artwork.

  3. To anywhere else in the world - please allow 2-4 weeks from date of purchase to receiving your artwork.

  4. Postage day is once a week (usually Thursday), but if you require anything urgently, please let me know prior to purchase and I will do my best to accommodate your request. Note that due to other orders this may not be possible, so ensure you allow plenty of time if you are giving a commissioned painting as a gift.

returns

Due to the individual nature of commissions, and the delicate nature of transporting artworks, original works of art cannot be returned simply for change of mind.

All artwork is packaged with the utmost care, and is sent with tracking, signature on delivery and full insurance. In the unlikely circumstance of your artwork being damaged in transit, please ensure you photograph the unopened package, then photograph the damaged artwork. Send the photographs to steph@stephanieprole.com. I will replace damaged artwork with either a ready-to-ship piece OR a commission piece up to the same value as the damaged work, as long proof of damage is provided as specified above. My goal is for you to have artwork you love!

See also Terms of Service.